Customer Engagement and Service Manager
RemoteChina
ChinaRemoteContractSenior LevelLarge
ContractSenior LevelLarge
Job Summary
Customer Engagement and Service Manager responsible for delivering traceability projects in the greater China region, managing relationships with regional brand offices, training users on the platform, supporting platform registration, collecting feedback for product improvements, and coordinating with development for enhancements; requires extensive textile industry experience, stakeholder management, project management, and data analysis skills, with home-based flexibility in China.
Required Qualifications
- 10+ years experience in textile industry, certification body or sustainability domain
- familiar with textile industry end to end supply chain
- good knowledge of sustainable textile material (a plus)
- excellent written and spoken English
- customer focus with strong communication skills
- data analysis with office software
- project management experience
- oversseas working or studying experience a plus (not required)
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