Customer Engagement Analyst I
On-site · Iloilo, Western Visayas, Philippines
Job Summary
Customer Engagement Analyst I role focusing on outbound sales activities including cold calls to develop a portfolio of buying customers; responsibilities include accepting orders, closing sales, maintaining customer records and completing required documentation, identifying and qualifying prospective customers, recording sales prospecting activity in CRM (Salesforce), and potentially handling an assigned product line with sales quotas and incentive opportunities. Requires strong communication and customer service skills, experience in outbound calls and business email correspondence, proficiency in Salesforce, and the ability to learn and apply enterprise AI tools to support technical workflows and business objectives. Commitment to inclusive hiring practices and accessibility is noted.
Required Qualifications
- Bachelor’s degree or has completed 2 years level in College without back subjects or incomplete units
- Excellent communication skills
- Proven experience in conducting outbound calls
- Skilled in handling professional business email correspondence
- Proficient in utilizing Salesforce for CRM and sales operations
- Background in sales is preferred
- Strong customer service experience
- Demonstrated experience in account management
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
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