Customer Engagement Agent
On-siteBucharest, București, Romania
Job Summary
Customer Engagement Agent in Bucharest responsible for communicating with customers via phone and email, assisting with account-related enquiries and support requests, providing accurate information about products, services, and processes, resolving issues to deliver an outstanding customer experience, guiding customers through account verification, maintaining positive relationships, recording interactions in internal systems, collaborating with internal teams, escalating complex issues, and meeting quality, productivity, and customer satisfaction targets. Requires prior experience in customer service or related roles, strong communication, CRM proficiency, multitasking ability, and a customer-focused, proactive attitude. Includes benefits such as competitive salary with bonuses, private medical insurance, meal tickets, and ongoing training in a modern office environment.
Required Qualifications
- Previous experience in customer service, customer support, customer engagement, or a contact centre environment.
- Excellent verbal and written communication skills.
- Strong telephone etiquette and active listening skills.
- Customer-focused with a professional and empathetic approach.
- Strong problem-solving and organizational skills.
- Excellent attention to detail.
- Comfortable using CRM systems and Microsoft Office or Google Workspace.
- Ability to multitask and work effectively in a fast-paced environment.
- Positive attitude with a willingness to learn and develop.
- Ability to work independently and as part of a team.
Desired Qualifications
- Previous experience in customer service, customer support, customer engagement, or a contact centre environment.
- Excellent verbal and written communication skills.
- Strong telephone etiquette and active listening skills.
- Customer-focused with a professional and empathetic approach.
- Strong problem-solving and organizational skills.
- Excellent attention to detail.
- Comfortable using CRM systems and Microsoft Office or Google Workspace.
- Ability to multitask and work effectively in a fast-paced environment.
- Positive attitude with a willingness to learn and develop.
- Ability to work independently and as part of a team.
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