Customer Enablement Specialist - APAC

Constant ContactPosted 3 weeks ago

$70,000–$80,000 year

HybridBrisbane, Queensland, Australia

EXPIREDBrisbane, Queensland, AustraliaHybridFull Time$70,000–$80,000 yearTechnologyLarge

Full TimeLargeTechnology

Job Summary

Lead high-touch success sessions and platform walkthroughs for new customers to ensure high activation rates and optimal account configuration. Resolve complex inquiries across phone, chat, and email channels with a focus on first-contact resolution, while acting as a technical translator to document bugs and feature requests for Product and Engineering teams. Empathetically navigate compliance and security requirements for regulated industries, and contribute to internal documentation to streamline the global onboarding experience. Maintain meticulous CRM records and monitor key performance indicators including CSAT, NPS, and retention to continuously improve the customer experience. This hybrid role is based in Brisbane, Australia, serving the APAC region with a salary range of $70,000–$80,000 AUD.

Required Qualifications

2+ years of experience in a technical support or customer success role within a SaaS or software-based environment
Ability to explain complex technical concepts to non-technical users
Commercial acumen to identify growth opportunities within a customer's account
Hunger to master multiple software platforms simultaneously and stay ahead of MarTech industry trends
Ability to investigate the root cause of issues and advocate for long-term solutions that benefit the entire customer base
Commitment to driving retention and building brand loyalty
Hybrid workload
Ability to seamlessly pivot between scheduled 1:1 onboarding meetings and a reactive support queue
Must be based in Brisbane Australia
Must be available for weekend shifts

Desired Qualifications

Experience with regulated industries
Experience with government entities
Experience with finance entities
Experience with agile SMBs
Experience with marketing enablement software suites
Experience with multi-platform environments
Experience with UI/UX troubleshooting
Experience with workflow issues
Experience with CRM systems
Experience with ticketing systems
Experience with documentation
Experience with help resources
Experience with CSAT metrics
Experience with NPS metrics
Experience with retention metrics
Experience with revenue expansion targets
Experience with customer activation
Experience with reducing churn
Experience with first-contact resolution
Experience with phone support
Experience with chat support
Experience with email support
Experience with product bugs
Experience with feature requests
Experience with Product teams
Experience with Engineering teams
Experience with technical translation
Experience with documentation
Experience with knowledge management
Experience with data integrity
Experience with compliance requirements
Experience with security requirements
Experience with customer onboarding
Experience with success sessions
Experience with platform walkthroughs
Experience with account configuration
Experience with strategic advice
Experience with digital marketing tools
Experience with business goals
Experience with customer experiences
Experience with customer retention
Experience with usage targets
Experience with revenue expansion
Experience with APAC region
Experience with subject matter expertise
Experience with marketing enablement software
Experience with SMBs
Experience with highly regulated government entities
Experience with finance entities
Experience with growth opportunities
Experience with positive outcomes
Experience with CSAT
Experience with NPS
Experience with lifetime value
Experience with reviews
Experience with root cause analysis
Experience with long-term solutions
Experience with customer base
Experience with brand loyalty
Experience with hybrid work model
Experience with remote work
Experience with office locations
Experience with live trainings
Experience with socializing with colleagues
Experience with career growth
Experience with stretch assignments
Experience with coaching opportunities
Experience with professional development opportunities
Experience with diversity and inclusion
Experience with educational opportunities
Experience with health and welfare benefits
Experience with paid leave
Experience with competitive benefits package
Experience with health and well-being
Experience with family support
Experience with work flexibility
Experience with hybrid workforce
Experience with collaboration
Experience with in-person interaction
Experience with live trainings
Experience with socializing
Experience with talent acquisition
Experience with career site
Experience with internal talent acquisition department
Experience with designated career site
Experience with unsolicited resumes
Experience with external recruiters
Experience with staffing firms
Experience with search agencies
Experience with fee-based referrals
Experience with accessibility assistance
Experience with open positions
Experience with equal opportunity employer
Experience with discrimination
Experience with race
Experience with color
Experience with religion
Experience with sex
Experience with gender
Experience with gender identity
Experience with national origin
Experience with citizenship
Experience with age
Experience with disability
Experience with sexual orientation
Experience with genetic information
Experience with veteran status
Experience with applicable law
Experience with personnel privacy
Experience with personal information
Experience with current employees
Experience with former employees
Experience with prospective employees
Experience with California Consumer Privacy Act
Experience with UK General Data Protection Regulation
Experience with Data Protection Laws
Experience with General Personnel Privacy Notice
Experience with talent acquisition department
Experience with career site
Experience with unsolicited resumes
Experience with external recruiters
Experience with staffing firms
Experience with search agencies
Experience with fee-based referrals
Experience with unsolicited resumes
Experience with property of Constant Contact
Experience with placement fee
Experience with internal talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site
Experience with individuals looking to join
Experience with team
Experience with open positions
Experience with accessibility assistance
Experience with open positions
Experience with talent acquisition department
Experience with designated career site

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