Customer Enablement Manager (São Paulo, Brazil)
On-siteSão Paulo, São Paulo, Brazil
São Paulo, São Paulo, BrazilOn-siteFull TimeDesign SoftwareLarge
Full TimeLargeDesign Software
Job Summary
Manage the adoption journey for a portfolio of large, strategic customers by understanding their goals and using product data to inform proactive engagement strategies. Document bespoke enablement plans, share best practices, and deliver live training sessions customized to customer maturity. Build trusted relationships with stakeholders across roles and departments, identify internal champions, and collaborate with Account Executives on account reviews and renewal risk migration. This role focuses on supporting customers using Figma in Latin America, requiring fluency in Portuguese, Spanish, and English.
Required Qualifications
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
- Written and spoken fluency in Portuguese, Spanish and English
Desired Qualifications
- Experience using Figma or working with design and collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development
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