Customer Enablement Manager
$123,600–$154,500 year
RemoteUnited States
Job Summary
Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences tailored to priority roles and adoption milestones. Design outcome-based learning journeys and develop high-quality reusable content such as courses, guides, videos, and interactive simulations. Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify gaps. Deliver internal enablement to global CS Teams and track learning engagement and product adoption to continuously improve program effectiveness. This role sits within the Scaled/Digital Customer Success team, reporting to the AVP of Customer Success.
Required Qualifications
- 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS
- Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles
- Strong content creation skills with the ability to simplify complex product workflows into actionable learning assets
- Data-informed mindset with comfort using product and learning metrics to drive program improvements
- Excellent cross-functional collaboration and program management skills in a fast-paced environment
- Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles
- Experience with LMS, digital adoption platforms, and AI-enabled learning tools
- Experience designing customer academies, community-led learning, or cohort-based programs
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.