Customer Enablement Manager (Berlin, Germany)
On-siteBerlin, State of Berlin, Germany
Job Summary
Manage the adoption journey for a portfolio of large, strategic customers by designing tailored enablement strategies that drive product adoption and uncover new use cases. Understand customer goals and success metrics to inform proactive engagement strategies, then document these plans and share best practices to help teams unlock the full value of Figma. Build trusted relationships with stakeholders across roles and departments while collaborating with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation. Deliver live and scalable training sessions customized to customer maturity and needs, partnering cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success. This full-time role is based in the Berlin hub or remote and requires German native or bilingual proficiency.
Required Qualifications
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
- German native or bilingual proficiency
Desired Qualifications
- Experience using Figma or working with design and collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development
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