Customer Education Manager
$86,000–$137,000 year
On-siteChicago, Illinois, United States
Job Summary
Customer Education Manager at Mastercard's Dynamic Yield project responsible for designing, delivering, and improving educational programs to help users understand, adopt, and optimize personalization tools. Develop diverse learning materials (video tutorials, documentation, interactive courses), deliver live trainings and webinars, and collaborate with product, customer success, marketing, and support to align resources with customer needs and product updates. Build scalable learning experiences and leverage analytics to improve learning outcomes; stay current on personalization and SaaS best practices.
Required Qualifications
- Experience in customer education, training, or instructional design, preferably in a SaaS or tech environment
- Strong understanding of personalization tools, customer data platforms, or related technologies
- Excellent written and verbal communication skills with an ability to explain complex concepts in a clear, engaging manner
- Proficiency in learning management systems (LMS), eLearning tools, and video creation software
- A customer-centric mindset with a passion for helping users succeed
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