Customer Education & Learning Experience Designer
$55,000–$75,000 year
On-siteLakewood, New Jersey, United States
Job Summary
Design exceptional learning experiences for end users by planning, scripting, recording, and editing professional training videos, creating graphics and diagrams, and building structured onboarding journeys. Interview engineers and subject matter experts to translate complex technical concepts into everyday language, then maintain and expand the customer knowledge base while improving adoption of Microsoft 365, AI, and cybersecurity services. Analyze customer feedback to refine educational content over time and help shape the CubX brand voice. Build scalable education systems that grow with the company, including internal employee training programs and feature release education.
Required Qualifications
- Experience creating instructional videos or educational content
- Strong visual design skills and experience creating visual designs, graphics, diagrams, or other visual explainers
- Experience creating graphics using Figma, Canva, Adobe Creative Suite, or similar tools
- Experience writing documentation, SOPs, or knowledge base articles
- Experience interviewing and communicating with technical subject matter experts
- Eligible to work in the United States
Desired Qualifications
- Experience as an Instructional Designer, Learning Experience Designer, Technical Trainer, or Customer Education Specialist
- Experience building SaaS or software education programs
- Experience with customer onboarding or product adoption programs
- Experience with motion graphics or animation
- Experience with video editing software such as Premiere Pro, Camtasia, Final Cut Pro, DaVinci Resolve, or similar tools
- Familiarity with Microsoft 365
- Experience with AI tools such as ChatGPT, Microsoft Copilot, Claude, or Gemini
- Experience with Learning Management Systems (LMS)
- Basic understanding of cloud technology, cybersecurity, or IT
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