Customer Documentation Specialist
On-siteMcDonald, Tennessee, United States
Job Summary
Maintain finished good data in customer databases and software platforms, including nutrition information, case sizes, allergens, and packaging sustainability status. Partner with Sales, R&D, Food Safety, Quality, and Operations to complete ad hoc customer documentation requests and act as a liaison between customer needs and internal responses. Establish expertise in various software systems and customer database programs for Retail, Food Service, and K-12 channels. Ensure timely and accurate data delivery to eliminate rework and email churn while maintaining an internal FAQ database for consistent responses. Support the R&D team with training, cross-training, and graphics review coordination to facilitate product commercialization and growth.
Required Qualifications
- High School Diploma
- Associatedegree preferred
- Excellent computer skills
- Proficiency in MS Word
- Proficiency in Excel
- Proficiency in Outlook
- Creating and editing PDFs
Desired Qualifications
- High School Diploma, Associatedegree preferred
- Excellent communication skills, written and verbal
- High level of organization
- Strong attention to detail
- Ability to handle and record proprietary detailed information
- Willingness to learn and be flexible
- High level of collaboration
- High level of accountability and ownership
- Establish expertise in the various software systems MBC Companies leverages for product data management
- Establish expertise in the various customer database programs for each channel; Retail, Food Service and K-12
- Partner with Sales, R&D, Food Safety Quality and Operations to complete ad hoc customer documentation requests
- Actively participate in the MBC Companies commercialization process to ensure on-time delivery of customer needs
- Act as a liaison between customer requests and MBC Companies to align and coordinate the appropriate responses
- Maintain an internal database of FAQ responses to customer requests for timely and consistent responses
- Support coordination of the graphics review process and interact with customers' printer platforms on behalf of MBC
- Assist R&D as necessary to execute product and brand growth
- Support the R&D team with any education and training opportunities as needed
- Crosstrain to support the R&D team in the absence of a team member as needed
- Fully supports the company's Mission, Vision, and Strategic Plan
- Assist in training any team members as needed to promote a thoroughly cross-trained department
- Practices and promotes encouragement and respect by acknowledging and praising coworkers, vendors, and brokers
- Invests time and effort in professional development and supporting customer-centric culture
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