Customer Development Manager | SaaS Legal Technology
HybridMilton, Queensland, Australia
Job Summary
Manage a portfolio of existing law firm customers across Australia and New Zealand to identify cross-sell, upsell, and solution expansion opportunities. Develop strategic account plans, conduct business reviews, and lead commercial conversations to drive Annual Recurring Revenue while maintaining high customer satisfaction. Build trusted relationships with key decision-makers and partner with Customer Success, Product, and Marketing teams to deliver seamless experiences. Maintain accurate sales pipelines in Salesforce and capture feedback to inform product and marketing initiatives. Achieve quarterly revenue targets through consultative selling and strategic account growth.
Required Qualifications
- Exposure to and knowledge of the legal industry (practice management software experience and accounting experience)
- Proven track record of IT/SaaS sales (meeting and exceeding targets)
- Ability to assess customer needs and build strong, trusted relationships at all levels
- Willing to go the extra mile with a strong work ethic; self-directed and resourceful
- Strong technical aptitude and fluency in Actionstep's technology and the industry
- High energy and positive attitude
- Strong presentation skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment with minimal supervision
- Ability to research, identify, qualify, drive and close opportunities
- Able to work autonomously yet contribute effectively as a team player
- Experience using Salesforce CRM
Desired Qualifications
- Formal sales training or certification (e.g., SPIN Selling, Challenger Sales)
- Bachelor's degree in Business, Marketing, or a related field
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