Customer Deployment Engineer
$140–$170,000 year
On-siteNew York, United States
Job Summary
Drive new customer deployments by guiding developers, analysts, and data teams through environment setup, data connection configuration, and Sigma best practices for app and BI development. Define the path to first value activation by tailoring implementation advice on migration, integration, data modeling, and performance optimization based on customer needs. Manage key milestones from sales handoff to training and handoff to Customer Success while raising risks to remove onboarding blockers. Document new knowledge to cross-train the team and create feedback loops to Product, Support, and Sales. This role supports Sigma's AI apps and agentic analytics platform, trusted by over 2,000 customers including AMD and JPMorgan Chase.
Required Qualifications
- 6 years of overall experience in data warehousing / AI app development / data analytics / business intelligence
- 3 years of hands-on BI development experience in a customer-facing technical role, using one or more of the following tools: Tableau, Looker, Power BI, Sisense, Qlik, or ThoughtSpot
- Hands-on SQL proficiency, including dimensional data modeling and data shaping techniques, including slowly changing dimensions, date dimensions, pivot, unpivot, and lateral joins with unnesting
- Experience with cloud data warehouses, including Snowflake, Databricks, Amazon Redshift, and Google BigQuery
- Clear communication style and the ability to explain complex technical issues in a simple manner, adapting to the knowledge level of the customer
- Experience building data applications for cross-product workflows that are performant and well-structured, including use of API connectors and external storage integrations
- Experience configuring enterprise authentication systems, including SSO, SCIM, and OAuth
- Experience designing and implementing row-level security in a BI or analytics platform
- Experience configuring and troubleshooting embedded analytics, including iframe-based embedding, API integrations, and third-party authentication flows in a SaaS environment
- Experience creating technical documentation and training materials for enterprise customers and internal technical teams
- Experience conducting technical discovery and requirements gathering with enterprise stakeholders to assess technical readiness and develop implementation plans
- Experience designing and executing data-driven operational analysis projects to identify internal process inefficiencies and improve team performance
- Bachelor's degree in computer science or related field or equivalent technical experience
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