Customer Delivery Team Manager- Shared CDM team
On-siteSofia, Sofia-Capital, Bulgaria
Sofia, Sofia-Capital, BulgariaOn-siteFull TimeSenior LevelDoctorate Or Professional DegreeEnterprise
Full TimeSenior LevelDoctorate Or Professional DegreeEnterprise
Job Summary
Manage a team of Account Delivery Managers by forecasting resource needs, aligning them with business requirements, and performing recruitment, performance management, and coaching. Drive strategic customer strategy development, nurture senior-level relationships, and communicate project status and strategic requirements to senior management. Manage the FPR process, support execution, and escalate major issues with recommendations to higher leadership. Foster an environment of growth, high performance, and process improvement while acting as a subject matter expert for policy development.
Required Qualifications
- Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence
- 7-10 years of job-related experience or 5-7 years of management experience
- experience in ITIL/ITSM, business, customer support, or a related field
Desired Qualifications
- Graduate Degree
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