Customer Delivery Specialist – Korean-Speaking
HybridKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Provide professional solutions to company end-users, dealers, and service providers by handling unresolved escalated case issues via telephone and written correspondence. Serve as the lead operational contact for HPE Financial Services assigned portfolios, managing high-value relationships and partner vendors while ensuring compliance with policies and procedures. Facilitate seamless service delivery to stakeholders, support the Sales team in contract negotiations, and assist in new program and system implementations. Own the attainment of business plan metrics including volume, accounts receivables, margins, and customer satisfaction. This hybrid role requires 2 days per week in an HPE office and demands a Korean speaker to support the Korea-based Sales team.
Required Qualifications
- Bachelor's degree or master's in related field
- Min 2-6 years related experience in a telephonic support position in a service or end-user support environment
- Ideally with some experience in the microcomputer industry
- Technical training in the company or other manufacturers' product lines
- This position requires a Korean speaker
- Working knowledge of the field of Customer Relations
- Demonstrated verbal communication and customer service skills
- Intermediate-level knowledge of operating systems software
- Demonstrated writing/correspondence skills
- Experience and demonstrated presentation skills
- Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
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