Customer Delivery Manager with English
On-siteSofia, Sofia-Capital, Bulgaria
Job Summary
Own operational relationships and serve as the primary contact for high-value contracted services, managing performance metrics, reporting, and communication to drive SLA delivery. Proactively manage issues impacting service delivery, determine initiatives to improve deal P&L, and ensure compliance with policies while leading teams for seamless execution. Solve complex problems independently, lead moderate to high complexity projects, and support custom solutions across assigned service delivery towers. Drive alignment around business reviews, regular reporting cadences, and revenue opportunities. Requires fluent English, service management certifications, and 2+ years of service delivery experience. Full-time role with 25% travel; offers include additional medical insurance, life insurance, wellness programs, and work-from-home opportunities.
Required Qualifications
- Fluent English language
- Service management certifications (e.g., ITIL, Six Sigma)
- MS Office Reporting tools
- Data management
- Analytics skills
- University or College degree
- 2 years of service delivery experience
- Strong English language skills (spoken and written)
- Experience with Customer Delivery Management
- general customer handling
- Leadership experience
- Client facing experience (face-to-face or remote)
- Project management or project coordination experience
- 25% Travel
Desired Qualifications
- ideally Outsourcing
- Project Management
- Consulting
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