Customer Delivery Manager
$105,050–$161,800 year
On-site · New York City, New York, United States
New York City, New York, United StatesOn-siteFull Time$105,050–$161,800 yearMid LevelBachelors DegreeEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Customer Delivery Manager responsible for formulating and tracking account strategies, nurturing senior customer relationships, and understanding customer needs to drive delivery performance. Oversees operational issues, leads cross-functional teams, manages SLAs, delivers Value and Operational Reviews, and mentors staff to achieve strategic objectives while guiding transformation and optimization across delivery scope, resources, and cost.
Required Qualifications
- Bachelor's degree or higher in Computer Science, Information Technology, Business Administration, or related discipline
- 10+ years of work experience in business, managed services, or related field
- cross-functional team leadership
- ability to manage SLAs and contractual terms
- strong communication and mentorship abilities
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