Customer Delivery Manager
On-site · Heredia, Heredia Province, Costa Rica
Job Summary
Customer Delivery Manager role responsible for ownership of operational relationships, driving SLA delivery, managing risks, and leading teams to ensure high customer satisfaction and revenue opportunities. Tracks KPIs, reports performance, manages expenses, and aligns with regional service delivery plans. Requires four-year degree and 4-7 years experience in ITIL/ITSM or related fields; leads moderately to highly complex projects and supports strategic operational and service delivery initiatives in Costa Rica.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.