Customer Contract Specialist
On-site · Columbus, Ohio, United States
Job Summary
Customer Contract Specialist role focused on contract lifecycle management, provisioning system performance, and delivering world-class enrollment, account management, and customer retention operations. Responsible for supporting all contract life-cycles, daily provisioning/service operations, and contract approval processes, with accountability for timeliness and integrity of mission-critical projects and outcomes. Requires strong Excel, budgeting/financial acumen, cross-functional collaboration, and exceptional organizational and communication skills.
Required Qualifications
- High School diploma or GED
- Bachelor's Degree (Business, Management preferred) or equivalent required
- Minimum 1 year contract management, operations or relevant business experience preferred
- Ability to learn energy/utility contracts and challenges currently faced in the procurement/administration functions
- Ability to understand function and inter-dependencies of all back-office systems and processes and ability to create and adapt processes to function within them to accomplish goals and drive improvement
- Execution of complex initiatives requiring accuracy and attention to detail
- Fluency across numerous business disciplines/functions
- General budgeting and accounting procedures
- Comprehensive Business Acumen
- Conflict resolution techniques
- Delegation
- Process driven; emphasis on continuous improvement
- Extremely organized
- Demonstrated experience managing multiple markets
- Strong leadership ability
- Evidence of successfully working in a team environment
- Enhanced analytical thinking skills, concentration and strong attention to detail
- Strong service and results orientation
- Organized with acute attention to details
- Able to prioritize, multitask, and manage time effectively
- Excellent communication skills, written, spoken, listening with ability to explain and interpret issues clearly
- High-energy, drive, ambition, self-starter
- Good knowledge of Excel
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