Customer Contact Centre Advisor

Customer Service Advisor responsible for providing support to hirers and school partners via email, phone, and live chat. Manage high-volume booking inquiries, verify safeguarding documentation and Public Liability Insurance, ensure compliance and accurate record-keeping in Hubspot, and enforce the No Pay No Play policy. Interact with schools, operations, and other departments to resolve queries, take ownership from start to finish, and contribute to process improvements. Role requires flexibility to work evenings and weekends, based in Manchester with occasional remote work, and experience with CRM systems and quality documentation.