Customer Contact Center - Private Banking

Customer Contact Center Agent for Private Banking handling multicanal customer support (telephone, chat, email) within the Private Banking area. Responsibilities include providing information and executing customer requests, handling customer reports with empathy and delivering quick, effective solutions, analyzing customer positions and routing requests to internal functions as needed, monitoring the status of open requests, updating customers on progress and outcomes, signaling any anomalies and suggesting process improvements, and collaborating in a team to meet objectives. Requires strong analytical, relational, and problem-solving abilities, ability to work in a team and towards targets, willingness to work shifts, and autonomy in organizing work. Italian language proficiency is expected; English is preferable.