Customer Contact Center Fraud Representative
On-siteSan Antonio, Texas, United States
San Antonio, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Respond to day-to-day servicing inquiries surrounding fraud and State reporting by identifying the correct agency for the victim's state and county. Place telephone calls to the agency, navigate hold queues, leave voicemails, and await callbacks while verbally reporting suspected incidents to an intake worker. Document the report, the agency's response, and any follow-up actions, then complete required written or portal-based follow-up within the jurisdiction's deadline. This role requires full-time in-office work and strong communication skills to adapt to varying clerical sequences.
Required Qualifications
- 1+ years of relevant experience
- Highschool Diploma or GED minimum education
- Strong communication and problem-solving skills
- Customer oriented and ability to adapt/respond to different types of program participants
- Familiarity with CRM systems and best practices
- Ability to work in a collaborative environment
- Technically proficient in Microsoft Office Suite - Excel, PowerPoint, Outlook
- Ability to work in-office full time
Desired Qualifications
- Experience with and understanding of Financial Fraud
- Bachelor's degree is highly preferred
- Eager to apply strong organizational and communication skills in a professional office setting
- Knowledge of banking or loan servicing
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