Customer Consultant
$33,921–$33,921 year
Hybrid · Kingston upon Hull, England, United Kingdom
Job Summary
Customer Consultant role at Wescot Credit Services in Hull, UK. You will be the first point of contact handling inbound and outbound calls, using active listening and questioning to understand individual circumstances, identifying vulnerability, and ensuring customers receive the right support to take steps toward financial health. The role includes world-class training (4 weeks in-office) and then a hybrid working arrangement, with options for 35, 37.5, or 40 hours per week, and a rotational shift pattern across weekdays and Saturdays. The position emphasizes empathy, communication, and delivering appropriate outcomes for customers and the business, with signposting and regulatory awareness as part of the responsibilities. Requires passing basic credit and background checks and having the right to work in the UK. Entry to the role is supported by structured development and a focus on customer well-being.
Required Qualifications
- Full right to work in the UK
- basic credit check
- criminal background check
- no CCJ IVA or Bankruptcy on credit file
Additional Requirements
- Cannot proceed to interview stage if CCJ, IVA or Bankruptcy appears on a credit file
- Must have full right to work in the UK
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