Customer Community Lead

Basis is hiring a Customer Community Lead to own and build Basis’s customer community program. You’ll create forums, rituals, customer moments, and feedback loops that help Basis customers learn from one another and shape the product, including managing partner advisory boards, customer councils, peer groups, structured feedback programs, customer advocates, user groups, roundtables, and in-person/online experiences. You’ll partner with Deployed Intelligence, Product, Product Marketing, Events, Sales, and leadership to turn customer perspectives into company insight, surface customer stories and voice, and scale the operating system that makes the customer community repeatable. Key skills include relationship-building with senior partners and users, turning conversations into actionable themes and recommendations, strategic execution bridging community strategy and hands-on programs, and a creative instinct for designing engaging customer experiences. The role requires 3+ years in related roles and in-person work five days a week at the Flatiron office, with occasional travel for customer meetings and industry events.