Customer Claims Specialist (Hotel)
$41,600–$41,600 year
HybridPhoenix, Arizona, United States
Job Summary
Receive and manage hotel/temporary stay requests for policyholder claims, locating suitable accommodations that meet coverage guidelines and customer needs. Act as the primary point of contact throughout the lodging process, coordinating booking details and verifying supporting documentation. Review and confirm hotel invoices for eligibility and accuracy, then document all interactions and decisions in the Salesforce case management system. Maintain working relationships with internal claims partners and hotel vendors while adhering to compliance and privacy requirements. This role supports CRS's mission to help insured families recover after unexpected home damage by providing reliable temporary housing solutions.
Required Qualifications
- High school diploma or equivalent
- Excellent written and verbal communication skills (email, text, phone)
- Strong problem-solving skills with a proactive and innovative focus
- Must demonstrate accuracy, attention to detail, and excellent organization skills
- Strong ability to multitask
- Sense of urgency and deadline oriented
- Intermediate competency in math
- Ability to demonstrate compassion and handle sensitive information
- Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)
- Adequate typing speed, indicative of ability to type while holding a phone conversation
- 2+ years of Customer Service experience
- Stable work history with a pattern of excellent attendance and reliability
- Relatable knowledge within the insurance industry
- Salesforce experience
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