Customer Claims Senior Analyst

Investigate and resolve complicated customer disputes regarding billing, shipping, and product quality by collaborating with sales, operations, and finance teams. Analyze complex situations to find creative solutions while maintaining accurate records in the CRM system. Issue credits or debits for tax corrections and escalate unresolved issues to leadership with comprehensive background information. Provide feedback on recurring disputes and process inefficiencies to drive continuous improvement in customer service and operational workflows. Meet or exceed customer satisfaction targets through prompt, empathetic resolution of concerns. Participate in testing scenarios for internal system enhancements.