Customer Care/Warranty Representative
On-siteIndianapolis, Indiana, United States
Job Summary
Proactively solve customer issues in assigned communities after home closing by completing warranty service requests and conducting 90-day appointments. Follow up on warranty requests to vendors and contractors to ensure prompt service, evaluate complaints, and report solutions while keeping the customer care system accurate. Monitor and respond to daily email and voice mail messages, comply with the "Warranty On Call" procedure, and recommend process improvements. Utilize hands-on repair skills for tasks like paint, drywall, and carpentry to resolve on-site problems. Work Monday through Friday from 8 AM to 5 PM with additional hours as necessary.
Required Qualifications
- Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
- Excellent verbal and written communication skills with internal and external customers
- General knowledge of residential construction and the homebuilding process
- Must have basic computer skills
- Must have a High School Diploma
- Must have reliable transportation
- 3-5 years Residential Home Experience
Desired Qualifications
- experience using an iPad preferred
- Construction or other related college degree a plus
- Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
- Problem solving abilities with excellent follow-up skills
- Self-driven and able to work independently
- Customer oriented, outgoing, dependable & ethical
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