Customer Care Unit (Call Center) Supervisor

Coordinate day-to-day call center operations and administer company policies for a virtual teller unit handling sales, service, and transaction functions. Provide input on personnel actions, including staffing interviews, selections, terminations, and scheduling, while ensuring monthly coaching and performance reviews reflect accurate feedback. Oversee audit, compliance, and internal controls to manage risk, and resolve escalated customer service issues through effective decision-making. Develop and coach staff to achieve departmental goals, train employees on products and systems, and facilitate meetings regarding team performance and recognition. Monitor calls and banker assist to ensure data accuracy and adherence to standards. Requires work on physical bank premises, with occasional hours exceeding 40 weeks.