Customer Care Trainer
On-site · Athens, Attica, Greece
Job Summary
Customer Care Trainer responsible for evaluating COPs training needs and creating/delivering a training development plan with materials, tutorials, instructions, and learning resources; conducts training sessions related to customer operations and mentors new employees, supporting them to understand company policies and becoming proficient in customer service. Responsibilities include liaising with managers to determine training needs, conceptualizing materials from data/research, designing training programs, conducting sessions and evaluations (including mystery calls and side-by-side listening), tracking attendance and evaluations, preparing module tests, designing system specifications for the online training platform, contributing to projects related to Customer Service, Experience, Retention & Loyalty, and staying updated on evolving training methods. Requires strong English, MS Office proficiency, excellent communication/presentation skills, and the ability to analyze and improve training processes.
Required Qualifications
- 2-4 years of working experience in relevant field
- Proven experience as corporate trainer
- Excellent command of English
- Excellent knowledge in MS Office (Word, Excel, PowerPoint)
- Understanding of effective teaching methodologies and tools
- Phenomenal communication, presentation and public speaking skills
- Willingness to keep abreast of new techniques in corporate teaching
- Critical thinking and decision making
- Excellent analytical thinking and procedures oriented
- Confident public speaker
- Excellent written and verbal communication skills
- Excellent communication & interpersonal skills
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