Customer Care Team Lead
On-siteMakati, Cagayan Valley, Republic of the Philippines
Job Summary
Maintain a positive, empathetic, and professional attitude while explaining platform applications and training clients to derive maximum value from the Software-as-a-Service offering. Acknowledge and resolve customer complaints, ensuring clients remain informed, while responding promptly to inquiries across various channels. Compile daily efficiency and productivity reports and provide feedback on customer service process improvements. Identify opportunities to sell additional services or Cartrack software applications to clients. This role supports Karooooo's mission to serve over 2.6 million active users by enhancing Cartrack's position as the preferred technology partner.
Required Qualifications
- Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience
- Experience in customer service
- Proficient in English and Filipino
- Tech-savvy and computer literate
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude
- Team player with a high level of energy and able to work independently
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