Customer Care Support
On-siteTirana, Tirana, Albania
Tirana, Tirana, AlbaniaOn-sitePart TimeTECHMedium
Part TimeMediumTECH
Job Summary
Manage phone, chat, and email inquiries by following communication scripts to identify client needs and provide accurate solutions or alternatives. Build sustainable client relationships through proactive engagement, offering guidance and support while addressing specific concerns. Complete onboarding training to master operational tools and procedures, ensuring consistent service delivery across channels. Located in Tirana, Albania, this role supports Flutter's SEA region with flexible hours, smart-working options, and a 24-hour extra pay allowance.
Required Qualifications
- Almeno 3 anni di esperienza in un ruolo simile
- Ottime capacità di italiano, sia parlato che scritto
- Contratto a tempo indeterminato
- Luogo: Tirana, Albania
Desired Qualifications
- Capacità di lavorare in gruppo
- Problem solving
- Eccellenti capacità di multitasking
- Gestione efficace del tempo
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