.jpg){kind=small}
Customer Care Supervisor (with German)
Hybrid · Budapest, Budapest, Hungary
Job Summary
Lead, coach and develop a team of 10+ German-speaking Customer Service Representatives; ensure the successful day-to-day operation of the team across various inquiries, quotations, customer administration and master data activities. Drive customer satisfaction by ensuring timely and accurate handling of customer requests and inquiries. Support the resolution of complex customer issues and escalations in collaboration with cross-functional stakeholders. Work closely with Sales, Technical Service, Contract Administration, Scheduling and Quality teams. Monitor, analyze and improve Customer Service KPIs and operational performance metrics. Foster a customer-centric culture focused on service excellence and continuous improvement. Lead coaching, mentoring and development initiatives to strengthen team capability, engagement and retention. Support and drive process improvement and business transformation projects. Ensure customer-related data is accurately maintained within ERP systems. Promote knowledge sharing, cross-training and collaboration across Customer Service teams. Help transform customer challenges into positive experiences, contributing to improved customer satisfaction and loyalty.
Required Qualifications
- Bachelor's degree or equivalent professional experience
- Minimum 5 years of leadership experience in Customer Service, preferably within a Shared Services or multinational environment
- Proven people management, coaching and team development experience
- Strong customer focus with a passion for delivering exceptional service
- Experience working with ERP systems such as SAP or Oracle
- Fluent German (C1 level or higher) is required
- Professional English communication skills are required
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.