Customer Care Specialist
Hybrid · Georgia, United States
Job Summary
Handle moderately complex customer issues requiring deeper product knowledge and multi-step troubleshooting; serve as a resource for peers through informal coaching and guidance; analyze customer interactions to identify patterns and propose improvements to scripts, workflows, or FAQs; ensure thorough documentation of cases including resolution steps and follow-ups; collaborate with billing, technical support, and fulfillment to resolve cross-functional issues impacting customer experience; contribute to process improvements and pilot testing of new tools or procedures; require a HS diploma and 1-3 years of experience, strong organizational skills, and proficiency with AI tools; able to work in a hybrid arrangement with location flexibility within the US.
Required Qualifications
- HS Diploma
- 1-3 yrs experience
- Proficiency with AI tools
- Strong organizational and documentation skills
- Effective communication across cross-functional teams
- Ability to work independently with minimal supervision
- Detail-oriented
- Proficient in Microsoft Office Suite
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