Customer Care Specialist (US-Remote)
RemoteUnited States
Job Summary
Respond to customer queries via email, live chat, video, phone, and social media channels while immediately escalating serious complaints. Liaise with colleagues and managers to find solutions, identify common problems for management review, and share customer feedback to drive product improvements. Maintain a polite, professional manner, respect client confidentiality, and familiarize yourself with new products and services. Provide training to new hires and attend required workshops. This role requires a high school diploma or GED, with experience in Zendesk or Salesforce advantageous. Candidates must speak a second language if possible, possess strong communication skills, and have the flexibility to work irregular hours.
Required Qualifications
- High school diploma or GED
- Practical experience with help desk software, such as Zendesk
- Practical experience with CRM software, such as salesforce sales cloud
- The ability to respond appropriately under pressure
- Sound judgment and excellent problem-solving skills
- Superb written and verbal communication skills
- The flexibility to work irregular hours, when required
Desired Qualifications
- Bachelors degree in business, communications, or a related field
- Previous experience in a customer service role
- The ability to speak a second language
- A positive attitude and the ability to build relationships with clients
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