Customer Care Specialist, Travel Services
HybridAm, Mopti Region, Republic of Mali
Job Summary
Answer incoming calls, delivering top-notch service and providing clear, accurate information on travel insurance products and services. Use strong listening skills to understand customer travel plans and recommend the best coverage fit. Solve problems creatively, document interactions with precision, and maintain up-to-date knowledge of insurance offerings. Collaborate with leadership and teammates to build skills while navigating multiple systems effectively. Work the second shift from 12pm to 10pm Monday through Friday with rotating weekends, earning a shift differential. This role supports Travel Guard's mission to protect millions of travelers worldwide through consultative sales and global assistance.
Required Qualifications
- High School Diploma or equivalent
- Strong communication skills
- customer service experience
- Ability to multi-task and stay organized
- positive attitude
- passion for helping others
- Ability to navigate multiple systems
- Ability to effectively handle calls
- Attention to detail
- accuracy when documenting information
- Ability to work 2nd shift between 12pm-10pm Monday-Friday with rotating weekend
- Position includes a shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between the hours of 7pm-7am
- A full background check
- state license requirements needed to sell travel insurance in all US states and jurisdictions
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