Customer Care Specialist
$52,000–$62,400 year
On-site · Superior, Colorado, United States
Job Summary
As a Customer Care Specialist, you’ll be the friendly, reliable presence throughout the program experience, guiding individuals through scheduled sessions and ensuring operations run smoothly. You’ll provide one-on-one support, operate specialized program equipment (training provided), encourage participants using tools like journaling and goal setting, and maintain accurate session records while communicating updates with the team. The role emphasizes building trust and creating a welcoming, calm environment for every participant. This position requires 2+ years of full-time experience, strong verbal and written communication skills, and successful completion of a background check and drug screening. Paid training and certification are provided, and the role offers a comprehensive benefits package including employer-paid medical/dental/vision, PTO, holidays, 401(k), and opportunities for advancement. Serenity is an equal opportunity employer.
Required Qualifications
- 2+ years of full-time professional experience
- Strong verbal and written communication skills
- Background check and drug screening required
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