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Serenity Mental Health Centers1 week ago

Customer Care Specialist

$47,840–$62,400 year

On-site · Nocatee Saint Johns County, Florida, United States

Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown

Job Summary

As a Customer Care Specialist, you’ll be the friendly, reliable presence guiding individuals through a structured service program, helping create a welcoming environment, guiding participants through scheduled sessions, and ensuring smooth operation of the program. You’ll build trust and provide encouragement, keep accurate records of session progress, and communicate updates with the team, while leveraging coaching or mentoring skills to support personal progress and well-being. The role emphasizes a positive, people-focused experience, requires strong communication, and includes training and certification.

Required Qualifications

  • 2+ years of full-time professional experience (any industry)
  • Strong verbal and written communication skills
  • Background check and drug screening required
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$48k – $62k / yr

Customer Care Specialist · Serenity Mental Health Centers

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