Customer Care Specialist
$52,000–$62,400 year
On-site · Parker, Colorado, United States or Castle Rock, Colorado, United States
Job Summary
Customer Care Specialist role focused on guiding individuals through a structured service program. Responsibilities include providing one-on-one support during scheduled sessions, operating program equipment (training provided), encouraging participants through journaling and goal setting, maintaining accurate session progress records, and creating a welcoming, calm environment. The position emphasizes building trust, delivering a positive participant experience from start to finish, and requires strong communication skills and a reliable, compassionate attitude. Minimum 2+ years of full-time experience, training/certification provided, and benefits include medical coverage, PTO, holidays, and 401(k).
Required Qualifications
- 2+ years of full-time professional experience (any industry)
- Strong verbal and written communication skills
- Reliable, hard working, and open to feedback
- Background check and drug screening required
- No specialized experience required; comprehensive paid training and certification provided
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