Customer Care Specialist
$47,840–$62,400 year
On-site · Layton, Utah, United States
Job Summary
Customer Care Specialist role focused on guiding individuals through a structured service program with one-on-one support, using trained program tools, and helping participants achieve progress. Responsibilities include facilitating scheduled sessions, encouraging participants with tools like journaling and goal setting, maintaining accurate session progress records, and communicating updates to the team while maintaining a welcoming, calming environment. Requires strong communication skills, reliability, and a customer-focused attitude; no specialized experience required thanks to provided paid training and certification. Benefits include medical coverage, PTO, holidays, 401(k), and opportunities for advancement.
Required Qualifications
- 2+ years of full-time professional experience (any industry)
- Strong verbal and written communication skills
- Background check and drug screening required
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