Customer Care Specialist
$47,528–$58,552 year
On-sitePortland, Oregon, United States
Portland, Oregon, United StatesOn-siteFull Time$47,528–$58,552 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Handle inbound calls and emails to resolve escalated inquiries, disputes, and scheduling conflicts while coordinating with terminal operations and dispatch. Investigate freight issues, manage claims processes, and conduct driver check-ins to verify deliveries and address service concerns. Prepare shipment and dispute paperwork, support billing and data entry, and identify recurring issues to recommend improvements. Works primarily in a terminal office environment with occasional warehouse visits, with hours extending during peak periods.
Required Qualifications
- Must be at least 18 years of age
- High school diploma or GED
- Authorized to work in the United States
- Read, write, communicate and comprehend the English language
- Converse with co-workers and members of the general public, including customers
- Understand oral and written instructions as well as governmental regulations
- Respond to questions and inquiries from management and government representatives
- Accurately complete various documents, reports and records required of the position
Desired Qualifications
- 5+ years of transportation, customer service, or related experience
- Working knowledge of Microsoft Office
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.