Customer Care specialist -residential
$32,198–$35,360 year
On-site · Fargo, North Dakota, United States
Job Summary
Customer Care and Sales Advisor I role focused on inbound customer inquiries via phone or ticketing, providing retention and upsell solutions, handling billing and service questions, scheduling service appointments, guiding product changes, and resolving issues remotely when possible. Responsibilities include building rapport, listening empathetically, following approved scripts to ensure consistent communication, addressing disconnect requests, inputting orders, and meeting sales activity goals while growing knowledge of Cable One/Sparklight products and services.
Required Qualifications
- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions
- Demonstrated patience and professionalism in customer interactions
- Working knowledge of Cable One products and services
- Strong communication and active listening skills
- Ability to remain composed and empathetic in high-pressure situations
- Ability to sit for extended periods, use hands, talk, and hear
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