Customer Care Specialist- Part time
$66,560–$99,840 year
RemoteUnited States
United StatesRemotePart Time$66,560–$99,840 yearHigh School Or EquivalentSmall
Part TimeHigh School Or EquivalentSmall
Job Summary
Respond to customer telephone, email, and fax inquiries; place product orders; and follow up on inquiries to ensure timely shipment. Maintain high order accuracy rates, check product availability and prices, and answer emails within an hour of receipt. Manage customer files and collaborate with other departments to ship products efficiently while adhering to all company policies. Work the hours and days required to complete essential functions, including on-call rotation for Customer Service and Sales queues.
Required Qualifications
- High school Diploma or equivalent
- 2+ years' experience in customer service role
- 2+ years administrative experience
- Valid Driver's License
- Excellent oral and written communication skills
- Positive attitude and team player
- Follows established procedures and processes with little deviation
- Listen to and objectively consider ideas and suggestions from others
- Ability to view a computer screen for long periods
- Ability to sit for extended periods
- Ability to work the hours and days required to complete the essential functions of the position, as scheduled
- Ability to lift up to 20 lbs
- Ability to kneels and bends
- Ability to travel occasionally
- High school Diploma
- Knowledge of MS Office applications, with heavy emphasis on Excel
- Customer service experience
- Advanced problem-solving skills
- Superior oral and written communication skills
- High level of organization and detail-orientation
- Strong work ethic and willingness to take initiative
- Good attitude toward teamwork as well as the ability to work independently
- Demonstrated ability to multitask and prioritize
- Excellent time management
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