Customer Care Specialist
On-siteChippewa Falls, Wisconsin, United States
Job Summary
Handle escalated customer inquiries and resolve complex issues across phone, email, live chat, and social media channels. Serve as the final escalation and resolution point for customer concerns while utilizing company policies and product knowledge to appease and retain clients. Investigate intricate complaints, offer tailored assistance, and maintain detailed records of interactions in the customer relationship management system. Collaborate with supervisors and cross-functional teams to share insights, meet performance metrics regarding response times and satisfaction scores, and contribute to project teams as appropriate.
Required Qualifications
- Expert interpersonal, written and oral communication skills
- Strong troubleshooting and critical thinking skills, with demonstrated problem-solving agility
- Ability to collaborate, build relationships and communicate at all levels, both inside and outside the organization
- Customer focused
- Strong attention to detail
- Ability to prioritize and meet deadlines
- Excellent time management and organizational skills
- Ability and understanding of the need to protect confidential information
Desired Qualifications
- High School Diploma or Equivalent is preferred
- Prior experience in customer service is strongly desired
- Functional experience with data entry and computers is preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.