Customer Care Specialist

Assist with overflow welcome calls and manage general incoming and outbound inquiries in the main customer care queue. Partner with local offices to resolve escalated issues and own complex complaints, driving them to timely, satisfactory resolution. Coordinate with the service department on post-install matters and assist production and sales teams to ensure customer projects progress through the journey. Address customer needs via email, chat, and phone while maintaining up-to-date knowledge of market-specific information and timelines. Resolve concerns calmly and effectively through cross-functional collaboration to guarantee swift action. This role supports the fastest-growing business unit of the Jacuzzi Group, which combines premium materials and certified installers to deliver high standards of customer satisfaction across 8 successful nationwide locations.