Customer Care Specialist
On-site · Tokyo, Tokyo, Japan
Job Summary
Support Japan’s leading organisations with reliable, responsive and high-quality payment-solutions customer care by handling hardware/software inquiries, triaging requests, coordinating RMA, registering payment terminals, and collaborating with global teams (including R&D and France). Communicate professionally in Japanese (and English for emails), maintain a high standard of customer experience, and contribute to continuous improvement while visiting external partners as needed. Central Tokyo office with occasional partner visits; close-knit, multicultural team of ~15 in Japan.
Required Qualifications
- Experience in a technical environment such as POS hardware or IT support
- Technical understanding with a customer service focus
- Ability to analyse issues across hardware and software environments
- Confidence to communicate at an engineer-to-engineer level when required
- Commitment to delivering a high standard of customer experience
- Ability to prioritise, organise and follow through on multiple requests
- Awareness of the impact of service quality on business and customer satisfaction
- Professional communication skills in Japanese
- English proficiency, particularly for reading and writing emails
- Ability to work effectively in a multicultural and collaborative team
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