Customer Care Specialist II

Provides customer and terminal operations support by managing communications and coordinating service activities; handles inbound calls and emails, schedules appointments, coordinates with terminal operations to optimize pickup and delivery times, confirms delivery availability with dispatch, prepares and reviews dispatch paperwork, supports billing and data entry, conducts driver check-ins, and responds to customer requests across multiple channels to resolve issues and deliver satisfaction; requires basic proficiency in Microsoft Office, works primarily in a terminal office environment, and is based in Wichita Falls, TX.