Customer Care Specialist II

Handle inbound calls and emails, schedule appointments, and address inquiries regarding orders and deliveries. Coordinate with terminal operations to optimize pickup and delivery times, confirm availability with dispatch, and resolve scheduling conflicts. Prepare and review dispatch paperwork for accuracy while supporting billing and data entry to maintain terminal records. Conduct driver check-ins to verify delivery performance and respond to customer requests across multiple channels to resolve issues. Monitor service activities to identify potential problems and take corrective action. Works primarily in a terminal office environment with frequent computer and phone use, requiring extended sitting and occasional walking through warehouse areas.