Customer Care Specialist - IE/HL
On-siteKunshan, Jiangsu, China
Kunshan, Jiangsu, ChinaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Conduct customer care and internal sales support for new and existing clients within an assigned territory. Follow up on sales and marketing opportunities via email and phone, prepare quotes using applicable questionnaires, and send proposals to clients. Maintain input of new and existing client information into the CRM system and research accounts to identify growth opportunities. Support the Sales team by providing preliminary information to prospects and current customers, and assist the Marketing team with event coordination, scheduling, and customer contacts.
Required Qualifications
- Post-secondary education
- 2-4 years of Sales or Marketing experience
- Excellent verbal and written English communication skills
- Excellent phone and customer service skills
- Detail oriented and able to handle multiple tasks
- Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests
Desired Qualifications
- Understanding of Salesforce and Workday a plus
- Knowledge of the safety certification industry
- Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
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