Customer Care Specialist
$41,600–$41,600 year
HybridBurnaby, British Columbia, Canada
Job Summary
Engage with customers in a friendly and professional manner, actively listening to their needs and concerns. Provide prompt and accurate assistance to customers, addressing their inquiries and resolving issues effectively. Collaborate with internal teams to ensure timely resolution of customer concerns and provide updates as needed. Maintain detailed records of customer interactions and transactions for reference and future follow-up. Continuously identify opportunities for improvement in processes and customer service delivery. Stay up-to-date with product knowledge and company policies to provide accurate information to customers. Coordinate and schedule meetings for our team of project managers, ensuring efficient planning and timely updates. This hybrid role requires 1–2 days per week in our Burnaby office with flexible remote work options, and includes availability between 5:00 AM to 6:00 PM, including Saturdays once or twice a month.
Required Qualifications
- Proficiency in using customer support software and systems
- Broad availability to accommodate shifts between 5:00 AM to 6:00 PM, including Saturdays once or twice a month
- Fast-speed internet connection
- Reliability
Desired Qualifications
- Previous experience in a customer service, call centre, or administrative role
- Previous experience working with a US customer database
- Strong passion for delivering exceptional quality of service
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively
- Empathy and strong problem-solving skills to effectively address customer needs and resolve issues
- Ability to work collaboratively in a team environment, sharing ideas and contributing to a positive work culture
- Proactive and adaptable mindset to handle changing customer demands and priorities
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