Customer Care Specialist I

Handle customer calls to provide accurate answers to queries and concerns while de-escalating situations involving dissatisfied customers. Guide callers through troubleshooting, navigate the company site, and review accounts to provide updates on various subjects. Collaborate with leadership to improve service, actively participate in whole bank sales initiatives to cross-sell products, and utilize the system to proactively recommend prompted services. Maintain strong communication and active listening skills in a fast-paced environment. One year of customer service experience required; high school diploma or equivalent. First Merchants offers a genuine philosophy of meaningful impact across communities, with a vision to enhance financial wellness for diverse populations.