Customer Care Specialist - Dutch or German (Full remote, Freelancer)
$216,000–$288,000 year
On-siteAthens, Attica, Greece or Montenegro, Rio Grande do Sul, Brazil
Job Summary
Deliver a standout customer experience across phone, chat, and email by building genuine rapport, actively listening to root causes, and taking full ownership of complex, high-impact issues. Communicate clearly and empathetically to resolve problems with urgency, proactively follow up to ensure no issue remains unresolved, and collaborate with internal teams to escalate and track cases. Accurately document all interactions in internal systems while contributing insights for continuous improvement. Support customers primarily via phone with a 7-day operational model, working shifts between 07:00 and 19:00 CET, with one weekend rotation per month. Requires native or fluent Dutch or German and 6+ months of customer care experience.
Required Qualifications
- Native or fluent speaker in Dutch or German (written and spoken)
- A minimum of 6 months of customer care service experience
- Strong communication skills with the emotional intelligence to handle high-impact customer situations
- A natural sense of empathy and a genuine desire to help people
- Resilience and composure when dealing with complaints or difficult conversations
- A proactive mindset with strong follow-through
- Comfort working in a fast-paced, ever-evolving scale-up environment
- Agile, adaptable, and energized by change
- Strong problem-solving skills and the confidence to take ownership
- 7-day operational support model
- Shift times between 07:00 and 19:00 CET
- Weekend work required once per month / every 6 weeks, with advance scheduling
Desired Qualifications
- Experience in fintech, banking, payments, or financial services
- Previous experience in a phone-based customer support role
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